General Refund Policy

• Return Window: You have 30 days from the date of delivery to request a refund .
• Condition Requirements: Items must be unworn, unused, and in the original packaging with all tags attached .
• Proof of Purchase: You will need to provide a proof of purchase, such as the original receipt or order confirmation email .

Specific Item Conditions

• Final Sale Items: Items marked as "Final Sale" or purchased with promotional codes are not eligible for returns or refunds .
• Special Products: Certain products, such as swimwear, may have additional conditions. For example, swimwear must have the hygiene protection sticker intact .

Refund Process

• Initiating a Return: To start the return process, please visit our returns portal or contact our customer service team .
• Refund Method: Once your return is approved, the refund will be issued to the original payment method. Please allow up to 14 days for the refund to be processed .
• Shipping Costs: Return shipping fees are the responsibility of the customer. We recommend using a traceable and insured shipping service .

International Returns

• Time Frame: International orders must be returned within 30 days of receipt .
• Shipping and Duties: Shipping, duties, taxes, and customs fees are non-refundable .

Damaged or Faulty Items